Postage Info & Terms

General:

  • In clicking "I have read and agree to the Postage Info & Terms" you agree to the following terms and conditions, and all other current Ground Force Terms and Conditions in force and others that come into force from time to time, and not limited to those listed in the current credit app, corporate policies and procedures. Please contact us for more information.
  • By allowing users to access this system, the Company / Business authorises them to place orders and make representation in relation to orders, back orders, sales, returns and all other processes available on this site. 
  • This online ordering system is only an ordering system and not an accounting or invoicing system, invoice will be sent from our accounting system for each order and monthly statements
  • There may be differences between this ordering system and accounting system, the accounting system takes precedence over the online ordering system if this occurs

Shipping:

  • Ground Force provides FREE shipping on orders over $2,500, this includes shipping to NZ and AU 
  • To get free postage simply click the free postage option when you buy $2,500 or more and FREE Shipping will be added to your order
  • General Shipping charges are based on the greater of cubic and actual weights and based on rates from our shipping suppliers 
  • The shipping carrier/s are chosen at Ground Force’s discretion based on cost, timing, and service network, but generally we use Aust Post, Star Track, Toll or TNT
  • Urgent orders can be sent Toll Priority at an additional cost. Please add a note to the order and call us to ensure the order is actioned immediately, this amount will be added to your invoice
  • RMA shipping costs and insurance risk is the purchaser’s responsibility, we recommend sending RMA’s with a courier and covered by insurance
  • Orders will typically ship within 2 business days after purchase or payment for prepaid accounts for stocked items, back orders will be shipped when in stock
  • Drop ships are available but will incur a postage and handling fee and are not subject to FREE Shipping 

Pre-orders, back-orders and out of stock:

  • Every endeavour is made to display correct stock quantities on hand, with an update every hour from our inventory system. However if more accurate quantities are required please call us to confirm
  • Back order quantities are not shown on the from end
  • STATUS TYPES:
    • END OF LINE:                        No longer produced by the manufacturer
    • ETA:                                      Estimated Time of Arrival (ETA) dates are added manually to certain backordered items to advise when items are due into our warehouse
    • IN STOCK                              In stock QTY shown
    • OUT OF STOCK                     Out of stock and currently on back order with supplier, once received it will ship, negative quantities are not shown, e.g if we have 20 on back order it shows QTY 0
    • PRE-ORDER 3-6 WEEKS        Product is order only but in regular supply and will be ordered and shipped from our supplier once order confirmed
    • PRE-ORDER 6-12+ WEEKS    Product is order only but in low supply or need to be customised and will be ordered from our supplier once order confirmed

Payment & Discount:

We offer the following payment and discount methods:

  • Prepay and Save - 5% Discount - EFT / Bank Transfer   
  • Prepay and Save - 5% Discount - PayPal or Credit Card
  • 30 Day Account (Preapproved customers only)

Warranty:

  • Warranty terms and conditions are in the product descriptions on this site, or can be found on the manufacturer’s web pages
  • If there is a discrepancy between the manufacturers and Ground Force warranty periods and terms  the Ground Force web page takes precedence

RMA & Return:

RMA’s & Returns can be lodged the following ways:

  • Through the web ordering system, found at the bottom of the page under customer service
  • Via Phone or email contact with Ground Force
  • In most cases an RMA form and authorisation will need to be completed, we will send this to you